Support
Frequently Asked Questions
Orders & Shipping
Where do you ship?
We currently ship to the UK, EU, and selected international countries.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated shipping times:
- UK: 2–5 business days
- EU: 4–10 business days
- International: 5–14 business days
Will I receive tracking information?
Yes. Tracking details are sent via email once your order has shipped.
What if my package is delayed?
Shipping delays can occasionally occur due to couriers, customs, or high order volume. If you need assistance, contact our support team.
Product questions
What is MHODE?
MHODE is a modern wellness brand focused on supporting performance, focus, recovery, and daily routines through functional products.
Are your products vegan?
Most MHODE products are vegan-friendly. Please check individual product pages for full ingredient information.
Are your products gluten free?
Yes, our formulas are designed to be gluten free.
Are your products third-party tested?
We aim to work with trusted manufacturing partners and quality control processes to maintain product standards.
Are your products safe?
Our products are intended for healthy adults when used as directed.
If you are pregnant, breastfeeding, taking medication, or have medical conditions, please consult your healthcare professional before use.
MHODE ON
What does MHODE ON feel like?
Most users describe it as smoother energy, cleaner focus, and calmer mental clarity — without the heavy crash associated with energy drinks.
Does MHODE ON contain caffeine?
Yes. MHODE ON contains caffeine as part of its performance-focused formula.
Will MHODE ON make me jittery?
The formula is designed to support smoother energy by pairing caffeine with calming functional ingredients.
MHODE OFF
Will MHODE OFF make me groggy?
MHODE OFF was designed to support relaxation and recovery without heavy next-day grogginess.
Is MHODE OFF habit forming?
No. MHODE OFF is designed as a non-habit forming evening ritual.
Can I use MHODE OFF every night?
Yes, when used as directed.
Returns & Refunds
What is your refund policy?
We offer a satisfaction guarantee on eligible orders. Please contact support for assistance regarding returns or refunds.
How do I contact support?
You can contact us at our support email. We aim to respond within 1–2 business days.
Statements on this website have not been evaluated by the Food & Drug Administration (FDA) or equivalent regulatory bodies unless stated otherwise. Products sold by MHODE are not intended to diagnose, treat, cure, or prevent any disease.